I have not received my delivery even though it has been longer than the estimated duration. Could it be lost in the mail?

We’re sorry about the delay in delivery!

If you opted for trackable courier delivery, please use your tracking link or email us at [e-mail] to locate your parcel.

If you opted for free delivery via SingPost normal mail, we’re afraid that we are not liable for any late or missing parcels. 

Learn more about your delivery options here: https://hookcoffee.zendesk.com/hc/en-us/articles/360000273641-What-are-my-delivery-options-